When something breaks, your users deserve to know. StatusKit.Pro's incident management tool lets you create, update, and resolve incidents with a full timeline — visible on your public status page.
From detection to resolution — keep your users informed at every step.
Declare an incident in seconds. Set a title, description, and affected services. It appears on your status page immediately.
Post updates as the situation evolves — "Investigating", "Identified", "Monitoring". Every update gets a timestamp.
Mark incidents resolved with a final postmortem note. The timeline stays visible so users can see you handled it well.
All updates appear on your public status page in chronological order. No more users wondering if you know about the problem.
Incidents work alongside your uptime monitors. Automated downtime alerts and manual incident posts are shown together.
Past incidents stay visible in history so you can demonstrate your track record of transparency and fast resolution.
Follow this process to minimize the damage of any outage.
StatusKit.Pro's uptime monitors detect the failure within 30–300 seconds and send you an alert.
Create an incident on your status page immediately — even if you don't know the cause yet. "We are investigating" is better than silence.
Post updates every 15–30 minutes during the incident. Note what you've found, what you're doing, and your estimated resolution time.
Mark the incident resolved and write a brief summary of what happened and how you fixed it. Users appreciate the closure.
Incident management is available on the Pro plan ($10/mo) and above. The free plan includes uptime monitoring and a status page, but not manual incident posting.
Yes. You can create informational incidents for scheduled maintenance, degraded performance, or any situation you want to communicate to users.
Currently, users can see incidents in real time on your public status page. Subscriber email notifications are on our roadmap.
Team member accounts are available on the Business plan. Each member can create incidents and post updates independently.
Included in the Pro plan along with 10 monitors, 1-minute checks, and custom domain.
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